International Shipping – Everything You Need To Know
We offer international shipping from our main store to select locations, including Australia, Canada, and countries within the EU.
Shipping options may include DHL Express, UPS, and USPS First Class Mail. Rates will vary depending on the destination country, delivery distance, order size, and package weight.
Please note that exchange rates, customs regulations, import restrictions, and applicable tariffs, especially for food and health products, vary by country. Customers should anticipate a delivery window of 10–21 business days, which may be affected by customs processing and other external factors.
Rates
For international orders placed directly through our website, shipping costs typically range from $40 to $65 per delivery, depending on destination and package weight.
At this time, we are unable to offer free shipping or discounted rates for international orders.
Tracking
Tracking numbers are provided to help monitor your package during transit up until it reaches customs in your destination country. Once the package clears customs, tracking updates may become limited depending on the local courier.
To help ensure a smooth delivery experience, we recommend:
- Reviewing your country’s customs regulations for food and health products
- Providing a secure and accurate delivery address at checkout
- Allowing for possible delays due to customs or weather conditions
- Checking with neighbors or building management if your package has not arrived after 14 business days
Important: Stay Updated on Your Delivery
Once your order is in transit, please stay attentive to any emails, text messages, or calls from the courier.
In some cases, the courier may:
- Request additional documentation to clear customs
- Require payment of import duties, taxes, or fees before delivery
Failure to respond to these requests promptly may result in delays or unsuccessful delivery. We strongly encourage customers to monitor their messages closely to avoid any issues.
Returns & Support
We cannot fulfill any international returns or refunds after an order is placed and shipped on our website. If your package fails to arrive, please let our team know by contacting us at care@piquelife.com so we may further assist you.
Alternative Shipping Services
If you are unable to receive our products in your location, you may consider:
- Shipping your order to a trusted U.S.-based contact (such as a friend or family member) who can forward it to you
- Using a third-party logistics or freight forwarding service that specializes in international deliveries
