Shipping Policy
Orders made through our website are shipped via USPS First Class Mail and generally arrive within 3-10 business days. When your order reaches above $200, your carrier is automatically upgraded to UPS Ground.
USPS' domestic services require a $7.99 flat-rate shipping and handling cost, and orders valued at $100 or more include free shipping.
Please note that free shipping is only applicable to orders delivered within the United States. We apologize that we are unable to offer free shipping internationally at this time. These policies are automatically calculated at checkout, after store credit and discount codes are applied.
**We’re seeing severe delays with all carriers due to a perfect storm of factors: 1) recovery from strained infrastructure due to mail-in ballots, 2) surge in COVID cases and increase in related safety precautions, 3) unprecedented volume of online purchasing due to store closures. This has led to significant service disruptions, particularly with USPS. This is not a perfectly consistent bottleneck, so please understand that some orders may be shipped smoothly while others are severely delayed, with everything in between.
We thank you for your extra patience and understanding and ask that you wait two weeks for your package. We understand this is a suboptimal experience, and we are working hard to ensure you receive your teas as quickly and smoothly as possible.**
For international orders, please visit, "International Shipping -- Everything You Need to Know". Our international shipping services are available through DHL Express -- corresponding rates will apply based on country, delivery distance, order size, and weight. Exchange rates, customs regulations, restrictions, and tariffs on food and health imports will differ per country and should be anticipated, along with a 7-business day delivery window.
For further inquiries about our shipping policies, please contact our team for assistance at care@piquelife.com.
