Pique's Return Policy
Not all of our teas are for everyone, which we completely understand. If you wish to make a return, please follow the policies and steps for a return and refund through our Returns Center.
Once you have completed our Return Center's step-by-step instructions, we will provide you with a pre-paid shipping label. We will be notified once your return arrives, and from here, our team will be able to process your refund. Typical returns take 5-10 business days in order for us to receive, inspect, and approve your returned items for a refund. *If you have any trouble initiating a return, please double check that you're entering your entire order number and include the "S" at the beginning. If that doesn't help, please reach out to our Customer Experience team at care@piquelife.com.
Returnable items include:
- Purchases within the past 90 days
- Unopened cartons and packages
- Opened/sampled cartons (~50% contents remaining)
- Individually purchased cartons
- Bundle purchases
Items not included in our Returns Policy are the following:
- Items purchased past 90 days of purchase
- Depleted tea cartons
- Partial bundle returns
- In-store purchases
- 3rd Party purchases (i.e. Amazon)
- International orders
- Unshipped returns
If you wish to exchange your teas, please follow the same steps and policies as a refund: once we receive your returned items, we will automatically issue you a refund usable for an exchange. Since our teas are different prices and are food items, they aren't as easily swappable as other online orders. By completing a return, refund, and repurchase through our Returns Center, you'll find this process to be a smooth exchange for your teas.
Subscription Policy: Customers receive a reminder email three days (as well as an SMS if opted in) before their subscription order is processed to allow ample time to make adjustments. It is the customer's responsibility to manage their subscription by skipping or canceling in time. If the subscription is not managed properly and the order is processed, the customer must either accept the shipment or return it for a full refund. Customers will never be charged for a subscription that was properly skipped or canceled before the processing date.
If you're still having trouble with your return or have any questions or concerns you'd like to share with us, please contact our Pique Care team at care@piquelife.com for further assistance. We'll be happy to help!
