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14 articles

How To Place Your First Pique Order

We're happy so happy you would like to purchase our teas! Please follow these instructions to purchase your first order: 1. Visit our website: www.piquetea.com. If you are a returning customer, you c…

Updated 8 months ago

How do I return my order?

Not all of our teas are for everyone, which we completely understand. If you wish to make a return, please follow the policies and steps for a return and refund through our Returns Center. Once you h…

Updated 1 year ago

What carton sizes do you offer?

Most of our Tea Crystals come in a standard Pique carton with 14 sachets inside (8oz serving per sachet). Our Fasting Teas, Pu'er Teas, TCM Elixirs, and Sun Goddess Matcha all come in a larger box wi…

Updated 1 year ago

Can I swap out flavors in a bundle?

Unfortunately, we are unable to swap out any of the flavors in bundles, as the cartons are pre-packaged. Rest assured, we have selected our most popular blends for our bundles, and our Gold Medal win…

Updated 1 year ago

Do you have samples?

Unfortunately, we currently do not have samples available, due to the scarce inventory we carry. Why don't we have more? We hand-select our tea leaves from the best tea farmers from around the world,…

Updated 1 year ago

How do I return an order?

We want to ensure your Pique experience is exceptional and we offer a 100% customer happiness guarantee. If, for any reason you don't love our teas and supplements, you can return your purchase withi…

Updated 1 year ago

Do you have military discounts?

Yes we do!. If you would like to apply a military discount to your purchase, we need proof of military service. Please provide this when you reach out to teamakers@piquetea.com and a member of our te…

Updated 1 year ago

Can I exchange my order?

Yes, you can!. We are happy to help you exchange your tea(s) within 30 days after the order has been received. We'll even pay for your return shipping. If you’d like to exchange your order, please co…

Updated 1 year ago

My Discount Code Doesn't Work

Discount codes are typically unredeemable for the following potential reasons: Code is an expired deal. Code has already been used . Applying more than one discount code per order. Only select teas,…

Updated 1 year ago

Can I change or cancel my order?

It might be possible to change or cancel your order – if we are able to catch it before it begins processing in our fulfillment center. Please contact us immediately at teamakers@piquetea.com if you…

Updated 1 year ago

Discounts & Deals

Discounts and deals are available through Pique emails, affiliates, and special or limited time offers. We are only able to accommodate active deals approved by Pique applicable through our main stor…

Updated 1 year ago

Cancellations and Wrong Address Requests

Cancellations and updated address requests must be done manually by our team through our customer service email, teamakers@piquetea.com. We hope to complete these requests before your order ships, bu…

Updated 1 year ago

Amazon: Purchases, Policies & FAQs

Do you sell teas on Amazon? We do! We sell our teas on Amazon from the seller account " PIQUE ". Do you ship Prime? We do! Do your website policies apply on Amazon? Our main store 's return and shipp…

Updated 1 year ago

Can I purchase individual cartons?

Absolutely!​ ​Please visit our online store to purchase individual cartons of any of our products.​ ​Having trouble finding your carton of tea?  Email us at ​care@piquelife.com.

Updated 1 year ago