FAQ
General
Triple Toxin Screening: What It Is, How It's Done, & Who Does It?
My phone calls aren't being received or answered.
Quick Start Guide
Full Refund If Not Satisfied: 90-Day Happiness Guarantee
The product I want is out of stock, can I be notified when it is back?
How Are Pique Teas Priced?
My Carton Name Is Wrong
Why are Pique products more expensive than others in the market?
Unsubscribe From Email List
Medical Inquiries
Ordering
Pique's Return Policy
How do I return an order?
How To Place Your First Pique Order
Do you have samples?
Can I exchange my order?
Can I change or cancel my order?
Cancellations and Wrong Address Requests
What carton sizes do you offer?
Can I swap out flavors in a bundle?
Do you have military discounts?
My Discount Code Doesn't Work
Discounts & Deals
Amazon: Purchases, Policies & FAQs
Can I purchase individual cartons?
Pique Rewards
I redeemed a reward code but now I can't find it. How can I locate this code?
How do I redeem my Pique reward points?
Pique Rewards Refer a Friend Program Details
How to Join our Facebook Healers Circle Group
How do I gather points?
What is Pique Rewards?
Retail
Wholesale Inquiries
Which Pique Teas Do You Sell In Stores?
Are the Fasting Teas carried in stores?
Do you sell Pique in retail stores internationally?
Why can't I find more flavors in store?
Shipping
Shipping Policy
How do I qualify for free shipping?
International Shipping – Everything You Need To Know
I Cannot Cancel My Order
My Order Shipped To The Wrong Address
Canadian Shipping
Do you ship to APO, FPO & DPO addresses?
Subscriptions
Why is there a $9 shipping fee on my first subscription order?
How do I update the payment method on my subscription?
How do I apply a discount code to my subscription?
I forgot my password and cannot log in to my account, how do I do that?
I have a subscription but why does your website say I don’t have an account?
How do I cancel my subscription?
How do I skip a shipment?
How do I change the delivery schedule (frequency)?
How do I change the shipment date of my subscription?
How do I create a subscription?
How do I add any product as a subscription?
Tracking
Which carrier do you use to ship my order?
What is the estimated arrival date of my order?
How do I track my order?
What do I do if my order is missing?
What do I do if my order is damaged?
How soon will you ship after I place my order?
Product
B•T Fountain Beauty Electrolyte
Is BTF gluten free?
What are natural flavors? What are they made of? And why do you use them?
B•T Fountain Nutrition Facts
What is Yuzu?
Are all the minerals chelated?
Who should consume B•T Fountain?
What does B•T Fountain mean?
Daily Radiance | Elderberry Liposomal Vitamin C
What is the sodium content?
Is the alcohol made from ethanol?
Why is there alcohol?
Nutritional Information
Where is the Vitamin C from?
Are the liposomes nanosized?
General Information
Which teas are caffeine-free?
Do you have a sample or variety pack?
How much caffeine is in your products?
Cinnamon Herbal Fasting Tea -- Mixing Issues and Sediment
What herbal teas do you offer?
Are All Pique Products & Ingredients Organic & Certified?
Is caffeine bad for you?
I'm reducing my caffeine intake. Which teas should I drink?
Are your products kosher or halal?
Are your products gluten-free?
Are your products non-GMO?
Are your products organic?
Can I mix anything into my tea? Will I still get the health benefits?
How much tea does one sachet make?
How Many Servings Per Carton?
Does it matter what kind of water I use to make your teas?
I Cannot Find The Product I'm Looking For
Why Tea Crystals? What are the health benefits?
How long after the expiration date are your teas good for?
Are there any carbs in your teas?
Will you ever offer new flavors?
How should I store my teas?
Where are your teas sourced? How does this effect their purity?
Can I use hot water for your teas?
Can I use cold water for your teas?
Can I make your teas iced?
Can I make black teas iced?
Will using extremely hot or cold water make your teas less healthy?
Are your teas vegan?
Are there any calories in your teas?
Are your teas keto-friendly?
Are your teas allergen-free?
Do herbal teas have polyphenols?
How do I adjust the taste or flavor of my teas?
Health Benefits of Different Teas
Which Pique Teas Are Fasting Friendly?
Pu'er Tea - Stomach and Digestion Discomfort
Pu’er FAQs: Prebiotics & Probiotics
Ingredients & Nutritional Labels
Matcha Green Fasting Tea
Sun Goddess Matcha
Ginger Green Fasting Tea
Rooibos Vitality Elixir
Hibiscus Beauty Elixir
Ginger Digestion Elixir
White Peony
Breakfast Black
Sacred Lily Oolong
Miss Grey
Jasmine
Japanese Sencha Green Tea
Mint Sencha Green Tea
Will the licorice root in your tea increase my blood pressure?
Pu'er Black Tea
Pu'er Green Tea
Which teas contain mint?
Bergamot Fasting Black Tea
What Does "Natural Flavoring" Mean In Your Ingredient Descriptions?
Are there sugars or artificial sweeteners in your teas?
Production & Packaging
Are Pique teas Sustainably Sourced?
All about our tea
There is something with happening with my Daily Radiance Liposomal Vitamin C!
Can I buy Pique teas in bulk?
Is your packaging recyclable?
How do you maintain your high quality standards?
Wellness
Fasting
"Fasting" Vs. "Fasting Friendly" Teas
What's the difference between your fasting teas and your other teas?
Are all your teas safe for fasting?
What are your fasting teas and how will they help me?
When should I drink each of the fasting teas?
What is intermittent fasting and where can I find more information about it?
Why do your fasting teas cost more?
Fasting Teas are giving me stomach issues - what can I do?
Does adding stevia, sugar, sweetener, milk, creamer or half & half to my tea break my fast?
Gut Health
Which teas are good for gut health?
Will your teas help with constipation?
Do herbal teas have gut health benefits, too?
Gut Health Cheatsheet
Tea 101
Do you have any recipes?
Can I add sugar to my teas?
What are the health benefits of tea?
Negative Health Experience, Side Effects Or Reaction: What To Do
Are your products safe for women who are pregnant or breastfeeding?
Which products are safe and best for children?
How much tea should I drink to experience health benefits?
When should I drink tea?
Is my dry mouth and lips related to tea drinking?
I've just started drinking tea. How much should I drink?
All Categories > FAQ > Ordering
14 articles
It might be possible to change or cancel your order – if we are able to catch it before it begins processing in our fulfillment center. Please contact us immediately at care@piquelife.com if you…
Updated 2 years ago
Not all of our teas are for everyone, which we completely understand. If you wish to make a return, please follow the policies and steps for a return and refund through our Returns Center. Once you h…
Updated 1 month ago
We want to ensure your Pique experience is exceptional and we offer a 100% customer happiness guarantee. If, for any reason you don't love our teas and supplements, you can return your purchase withi…
Updated 3 months ago
We're happy so happy you would like to purchase our teas! Please follow these instructions to purchase your first order: 1. Visit our website: piquelife.com. If you are a returning customer, you c…
Updated 4 months ago
Unfortunately, we currently do not have samples available, due to the scarce inventory we carry. Why don't we have more? We hand-select our tea leaves from the best tea farmers from around the world,…
Updated 1 year ago
Yes, you can!. We are happy to help you exchange your tea(s) within 30 days after the order has been received. We'll even pay for your return shipping. If you’d like to exchange your order, please co…
Cancellations and updated address requests must be done manually by our team through our customer service email, care@piquelife.com. We hope to complete these requests before your order ships, bu…
Most of our Tea Crystals come in a standard Pique carton with 14 sachets inside (8oz serving per sachet). Our Fasting Teas, Pu'er Teas, TCM Elixirs, and Sun Goddess Matcha all come in a larger box wi…
Unfortunately, we are unable to swap out any of the flavors in bundles, as the cartons are pre-packaged. Rest assured, we have selected our most popular blends for our bundles, and our Gold Medal win…
Yes we do!. If you would like to apply a military discount to your purchase, we need proof of military service. Please provide this when you reach out to teamakers@piquetea.com and a member of our te…
Discount codes are typically unredeemable for the following potential reasons: Code is an expired deal. Code has already been used . Applying more than one discount code per order. Only select teas,…
Discounts and deals are available through Pique emails, affiliates, and special or limited time offers. We are only able to accommodate active deals approved by Pique applicable through our main stor…
Do you sell teas on Amazon? We do! We sell our teas on Amazon from the seller account " PIQUE ". Do you ship Prime? We do! Do your website policies apply on Amazon? Our main store 's return and shipp…
Absolutely! Please visit our online store to purchase individual cartons of any of our products. Having trouble finding your carton of tea? Email us at care@piquelife.com.
Updated 3 years ago
