Subscriptions

10 articles

How do I apply a discount code to my subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Manage Subscription”…

Updated 9 months ago by Jecyl

How do I update the payment method on my subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. Click the “Payment Method” button on the top right corne…

Updated 9 months ago by Jecyl

I forgot my password and cannot log in to my account, how do I do that?

On the website , click the account button at the top right of the page. Click “Forgot password”.. Enter your email address and click on “Recover”. It should say “We have sent you an email with instru…

Updated 9 months ago by Jecyl

I have a subscription but why does your website say I don’t have an account?

Placing a subscription order does not automatically create an account. After you first placed a subscription, you will receive two emails - subjects are Your Subscription Confirmation! and Customer a…

Updated 9 months ago by Jecyl

How do I cancel my subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Manage Subscription”…

Updated 9 months ago by Jecyl

How do I skip a shipment?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Manage Subscription”…

Updated 9 months ago by Jecyl

How do I change the delivery schedule (frequency)?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Manage Subscription”…

Updated 9 months ago by Jecyl

How do I change the shipment date of my subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Manage Subscription”…

Updated 9 months ago by Jecyl

How do I create a subscription?

Go to the product page of the item you'd like to purchase as a subscription. From there select the "Subscribe and Save" button on the right of the screen. Select your delivery frequency (this can be…

Updated 9 months ago by Jecyl

How do I add any product as a subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Add a product”. Sele…

Updated 9 months ago by Jecyl