Subscriptions

11 articles

How do I add any product as a subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Add a product”.. Sel…

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How do I apply a discount code to my subscription?

Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. Click View your next orde…

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How do I update the payment method on my subscription?

We have different steps depending on how your payment was originally saved. Please follow the guide below based on your payment option. If your card is not saved through Shop Pay, Apple Pay, or PayPa…

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How do I cancel my subscription?

Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. Click Manage Subscription…

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How do I update my shipping address?

Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. Go to “Address & Payment…

Updated by Grace Kuhlmann

How do I change the delivery schedule (frequency)?

Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. Click on Manage subscript…

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How do I change the shipment date of my subscription?

Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. Click on Reschedule.. Sel…

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How do I skip a shipment?

Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. To skip your next order,…

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Why is there a $9 shipping fee on my first subscription order?

Great question! We charge a $9 shipping fee for the very first shipment of a subscription when you checkout under $100. After that, all recurring subscription orders are shipped free of charge. If yo…

Updated by Grace Kuhlmann

I forgot my password and cannot log in to my account, how do I do that?

On the website , click the account button at the top right of the page. Click “Forgot password”.. Enter your email address and click on “Recover”. It should say “We have sent you an email with instru…

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I have a subscription but why does your website say I don’t have an account?

Placing a subscription order does not automatically create an account. After you first placed a subscription, you will receive two emails - subjects are Your Subscription Confirmation! and Customer a…

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