Subscriptions

10 articles

Why is there a $9 shipping fee on my first subscription order?

Great question! We charge a $9 shipping fee for the very first shipment of a subscription when you checkout under $100. After that, all recurring subscription orders are shipped free of charge. If yo…

Updated by Grace Kuhlmann

How do I update the payment method on my subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. Click the “Payment Method” button on the top right corne…

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How do I apply a discount code to my subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Manage Subscription”…

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I forgot my password and cannot log in to my account, how do I do that?

On the website , click the account button at the top right of the page. Click “Forgot password”.. Enter your email address and click on “Recover”. It should say “We have sent you an email with instru…

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I have a subscription but why does your website say I don’t have an account?

Placing a subscription order does not automatically create an account. After you first placed a subscription, you will receive two emails - subjects are Your Subscription Confirmation! and Customer a…

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How do I cancel my subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Manage Subscription”…

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How do I skip a shipment?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Manage Subscription”…

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How do I change the shipment date of my subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Manage Subscription”…

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How do I create a subscription?

Go to the product page of the item you'd like to purchase as a subscription. From there select the "Subscribe and Save" button on the right of the screen. Select your delivery frequency (this can be…

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How do I add any product as a subscription?

Log in to your subscription manager account, you can access this through our confirmation emails, by logging into your account on our website. On your Subscription orders, click “Add a product”. Sele…

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