FAQ
General
My Carton Name Is Wrong
Triple Toxin Screening: What It Is, How It's Done, & Who Does It?
My phone calls aren't being received or answered.
Quick Start Guide
Full Refund If Not Satisfied: 90-Day Happiness Guarantee
The product I want is out of stock, can I be notified when it is back?
How Are Pique Teas Priced?
Why are Pique products more expensive than others in the market?
Unsubscribe From Email List
Medical Inquiries
Ordering
What carton sizes do you offer?
How To Place Your First Pique Order
Pique's Return Policy
Do you have military discounts?
How do I return an order?
Do you have samples?
Can I exchange my order?
Can I change or cancel my order?
Cancellations and Wrong Address Requests
Can I swap out flavors in a bundle?
My Discount Code Doesn't Work
Discounts & Deals
Amazon: Purchases, Policies & FAQs
Can I purchase individual cartons?
Pique Rewards
How do I gather points?
I redeemed a reward code but now I can't find it. How can I locate this code?
How do I redeem my Pique reward points?
Pique Rewards Refer a Friend Program Details
How to Join our Facebook Healers Circle Group
What is Pique Rewards?
Retail
Wholesale Inquiries
Which Pique Teas Do You Sell In Stores?
Are the Fasting Teas carried in stores?
Do you sell Pique in retail stores internationally?
Why can't I find more flavors in store?
Shipping
I Cannot Cancel My Order
Shipping Policy
How do I qualify for free shipping?
International Shipping – Everything You Need To Know
My Order Shipped To The Wrong Address
Canadian Shipping
Do you ship to APO, FPO & DPO addresses?
Subscriptions
How do I cancel my subscription?
How do I update my shipping address?
How do I change the delivery schedule (frequency)?
How do I change the shipment date of my subscription?
How do I skip a shipment?
Why is there a $9 shipping fee on my first subscription order?
I forgot my password and cannot log in to my account, how do I do that?
I have a subscription but why does your website say I don’t have an account?
Tracking
Which carrier do you use to ship my order?
What is the estimated arrival date of my order?
How do I track my order?
What do I do if my order is missing?
What do I do if my order is damaged?
How soon will you ship after I place my order?
Product
B•T Fountain Beauty Electrolyte
What are natural flavors? What are they made of? And why do you use them?
Is BTF gluten free?
What is Yuzu?
Are all the minerals chelated?
Who should consume B•T Fountain?
What does B•T Fountain mean?
Daily Radiance | Elderberry Liposomal Vitamin C
What is the sodium content?
Is the alcohol made from ethanol?
Why is there alcohol?
Nutritional Information
Where is the Vitamin C from?
Are the liposomes nanosized?
General Information
How Many Servings Per Carton?
How much caffeine is in your products?
Do you have a sample or variety pack?
Which teas are caffeine-free?
Cinnamon Herbal Fasting Tea -- Mixing Issues and Sediment
What herbal teas do you offer?
Are All Pique Products & Ingredients Organic & Certified?
Is caffeine bad for you?
I'm reducing my caffeine intake. Which teas should I drink?
Are your products kosher or halal?
Are your products gluten-free?
Are your products non-GMO?
Are your products organic?
Can I mix anything into my tea? Will I still get the health benefits?
How much tea does one sachet make?
Does it matter what kind of water I use to make your teas?
I Cannot Find The Product I'm Looking For
Why Tea Crystals? What are the health benefits?
How long after the expiration date are your teas good for?
Are there any carbs in your teas?
Will you ever offer new flavors?
How should I store my teas?
Where are your teas sourced? How does this effect their purity?
Can I use hot water for your teas?
Can I use cold water for your teas?
Can I make your teas iced?
Can I make black teas iced?
Will using extremely hot or cold water make your teas less healthy?
Are your teas vegan?
Are there any calories in your teas?
Are your teas keto-friendly?
Are your teas allergen-free?
Do herbal teas have polyphenols?
How do I adjust the taste or flavor of my teas?
Health Benefits of Different Teas
Which Pique Teas Are Fasting Friendly?
Pu'er Tea - Stomach and Digestion Discomfort
Pu’er FAQs: Prebiotics & Probiotics
Ingredients & Nutritional Labels
Matcha Green Fasting Tea
Sun Goddess Matcha
Ginger Green Fasting Tea
Rooibos Vitality Elixir
Hibiscus Beauty Elixir
Ginger Digestion Elixir
White Peony
Breakfast Black
Sacred Lily Oolong
Miss Grey
Jasmine
Japanese Sencha Green Tea
Mint Sencha Green Tea
Pu'er Black Tea
Pu'er Green Tea
Which teas contain mint?
Bergamot Fasting Black Tea
What Does "Natural Flavoring" Mean In Your Ingredient Descriptions?
Are there sugars or artificial sweeteners in your teas?
Production & Packaging
Are Pique teas Sustainably Sourced?
All about our tea
There is something with happening with my Daily Radiance Liposomal Vitamin C!
Can I buy Pique teas in bulk?
Is your packaging recyclable?
How do you maintain your high quality standards?
Wellness
Fasting
"Fasting" Vs. "Fasting Friendly" Teas
What's the difference between your fasting teas and your other teas?
Are all your teas safe for fasting?
What are your fasting teas and how will they help me?
When should I drink each of the fasting teas?
What is intermittent fasting and where can I find more information about it?
Why do your fasting teas cost more?
Fasting Teas are giving me stomach issues - what can I do?
Does adding stevia, sugar, sweetener, milk, creamer or half & half to my tea break my fast?
Gut Health
Which teas are good for gut health?
Will your teas help with constipation?
Do herbal teas have gut health benefits, too?
Gut Health Cheatsheet
Tea 101
How much tea should I drink to experience health benefits?
Do you have any recipes?
Can I add sugar to my teas?
What are the health benefits of tea?
Negative Health Experience, Side Effects Or Reaction: What To Do
Are your products safe for women who are pregnant or breastfeeding?
Which products are safe and best for children?
When should I drink tea?
Is my dry mouth and lips related to tea drinking?
All Categories > FAQ > Subscriptions
8 articles
Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. Click Manage Subscription…
Updated 5 days ago
Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. Go to “Address & Payment…
Updated 5 days ago by Grace Kuhlmann
Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. Click on Manage subscript…
Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. Click on Reschedule.. Sel…
Updated 1 week ago
Log in to your subscription manager account. You can access this through our confirmation emails, or by logging into your account on our website and clicking SUBSCRIPTIONS.. To skip your next order,…
Great question! We charge a $9 shipping fee for the very first shipment of a subscription when you checkout under $100. After that, all recurring subscription orders are shipped free of charge. If yo…
Updated 8 months ago by Grace Kuhlmann
On the website , click the account button at the top right of the page. Click “Forgot password”.. Enter your email address and click on “Recover”. It should say “We have sent you an email with instru…
Updated 3 years ago
Placing a subscription order does not automatically create an account. After you first placed a subscription, you will receive two emails - subjects are Your Subscription Confirmation! and Customer a…
