There is something with happening with my Daily Radiance Liposomal Vitamin C!
We’re very sorry for your poor experience with our Elderberry Vitamin C. As you know, we take great pride in the quality of our products and endeavor to use minimal and only clean ingredients in all our formulations. Sometimes this leads to tradeoffs and in this case our Elderberry Liposomal Vitamin C is not as stable as we’d like. You can rest assured that your product is absolutely safe to consume. We run dozens of full panel microbial tests internally and with third-party labs for every single batch of product to ensure there is no contamination or microbial activity of any kind. We do this on both aging product and new product in an ongoing process.
The reason these packets are puffing is that we adamantly refuse to use any preservatives (other than organic lemon and apple juice) in the product to stabilize the elderberry concentrate (which is frozen when we receive it). They are puffing due to an enzymatic process in its interaction with our liposomes. We’re not thrilled with this side effect but have found it to be like exploding kombucha, coconut yogurt, or kimchi.
Update: We have found a way to fix this and the new improved formulation (with the same ingredient panel) is now available!
Any variance in flavor is due completely to the fact that we are sourcing our elderberry in batches from several small, family-owned farms. Starting in mid-2022, we will only be using the elderberry juice produced by one trusted partner so we can achieve greater flavor consistency.
Bubbles in Film
Bubbles that appear in the bottom of the packet are air pockets formed by bubbles between the film laminate and the external aluminum layer and not the parts touching the product. Unfortunately, we purchased a batch of poorly manufactured film packaging where the laminate separates w the aluminum at high pressures or temperatures. We are unable to determine whether this will happen at manufacturing as it takes several weeks and air shipping to happen, and only to select batches of the packaging! While this product is perfectly safe for consumption, we will be very happy to refund you for your purchase or send you free replacements on us.
Update October 2021: We have already fixed this problem and all products sold from mid-October 2021 onwards will no longer have this packaging issue.
Update December 2021: Unfortunately our fix to the puffing problems via the pasteurization of the sunflower lecithin used to create liposomes and natural fruit juices was not successful and puffing persists… aargh. Consistent with our minimal approach to formulation, we tried to use the simplest, cleanest method towards resolution - flash pasteurization. Rest assured the product is safe for consumption and the puffing is the result of a natural, enzymatic (not microbial) reaction. As a next step, we will be changing the lecithin we use to a more refined form of lecithin (non-GMO soy) that has less plant material in it. While soy lecithin is more refined and therefore less natural, we are confident it will solve our puffing problem. Thank you for your patience and understanding.
Please accept our sincerest apologies for the massive inconvenience and disappointment as we try to extend our minimal ingredient, radically natural philosophy to disrupting traditional supplements. Please reach out to firstname.lastname@example.org with any concerns and we'd be happy to help you with the next steps.