What do I do if my order is missing?

If your order is missing, we're very sorry this happened! Please follow these steps:

  1. Check the tracking information provided in the email to verify your order is not still on its way. Also check that your package is shipped to the correct address.
  2. Check with your family, neighbors or your property manager to make sure no one took it by accident.
  3. If you still can't find it, make sure to tell us you completed steps 1 and 2 so we can skip these steps when you contact us. Submit a request to care@piquelife.com and include your phone number so that we may file a claim.

In most circumstances, we are able to quickly send a replacement. If you would like a refund instead, we will need to file the claim and receive the results from the carrier before proceeding. 

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