What do I do if my order is missing?
If your order is missing, we're very sorry this happened! Please follow these steps:
- Check the tracking information provided in the email to verify your order is not still on its way. Also check that your package is shipped to the correct address.
- Check with your family, neighbors or your property manager to make sure no one took it by accident.
- If you still can't find it, make sure to tell us you completed steps 1 and 2 so we can skip these steps when you contact us. Submit a request to care@piquelife.com and include your phone number so that we may file a claim.
Store policy: If an order is marked as delivered but not received, please ensure you are contacting our team within 10 days of the delivery date. This ensures issues can still be addressed and a claim is still verifiable with the carrier.
In most circumstances, upon review, we are able to quickly send a replacement. If you would like a refund instead, we will need to file the claim and receive the results from the carrier before proceeding.
