FAQ
General
My phone calls aren't being received or answered.
Quick Start Guide
Full Refund If Not Satisfied: 90-Day Happiness Guarantee
Triple Toxin Screening: What It Is, How It's Done, & Who Does It?
The product I want is out of stock, can I be notified when it is back?
How Are Pique Teas Priced?
My Carton Name Is Wrong
Why are Pique products more expensive than others in the market?
Unsubscribe From Email List
Medical Inquiries
Ordering
How To Place Your First Pique Order
Pique's Return Policy
How do I return an order?
Do you have samples?
Can I exchange my order?
Can I change or cancel my order?
Cancellations and Wrong Address Requests
What carton sizes do you offer?
Can I swap out flavors in a bundle?
Do you have military discounts?
My Discount Code Doesn't Work
Discounts & Deals
Amazon: Purchases, Policies & FAQs
Can I purchase individual cartons?
Pique Rewards
I redeemed a reward code but now I can't find it. How can I locate this code?
How do I redeem my Pique reward points?
Pique Rewards Refer a Friend Program Details
How to Join our Facebook Healers Circle Group
How do I gather points?
What is Pique Rewards?
Retail
Wholesale Inquiries
Which Pique Teas Do You Sell In Stores?
Are the Fasting Teas carried in stores?
Do you sell Pique in retail stores internationally?
Why can't I find more flavors in store?
Shipping
Shipping Policy
International Shipping – Everything You Need To Know
I Cannot Cancel My Order
My Order Shipped To The Wrong Address
Canadian Shipping
How do I qualify for free shipping?
Do you ship to APO, FPO & DPO addresses?
Subscriptions
How do I update the payment method on my subscription?
How do I apply a discount code to my subscription?
I forgot my password and cannot log in to my account, how do I do that?
I have a subscription but why does your website say I don’t have an account?
How do I cancel my subscription?
How do I skip a shipment?
How do I change the delivery schedule (frequency)?
How do I change the shipment date of my subscription?
How do I create a subscription?
How do I add any product as a subscription?
Tracking
Product
B•T Fountain Beauty Electrolyte
Is BTF gluten free?
What are natural flavors? What are they made of? And why do you use them?
B•T Fountain Nutrition Facts
What is Yuzu?
Are all the minerals chelated?
Who should consume B•T Fountain?
What does B•T Fountain mean?
Daily Radiance | Elderberry Liposomal Vitamin C
What is the sodium content?
Is the alcohol made from ethanol?
Why is there alcohol?
Nutritional Information
Where is the Vitamin C from?
Are the liposomes nanosized?
General Information
How much caffeine is in your products?
Cinnamon Herbal Fasting Tea -- Mixing Issues and Sediment
Do you have a sample or variety pack?
What herbal teas do you offer?
Which teas are caffeine-free?
Are All Pique Products & Ingredients Organic & Certified?
Is caffeine bad for you?
I'm reducing my caffeine intake. Which teas should I drink?
Are your products kosher or halal?
Are your products gluten-free?
Are your products non-GMO?
Are your products organic?
Can I mix anything into my tea? Will I still get the health benefits?
How much tea does one sachet make?
How Many Servings Per Carton?
Does it matter what kind of water I use to make your teas?
I Cannot Find The Product I'm Looking For
Why Tea Crystals? What are the health benefits?
How long after the expiration date are your teas good for?
Are there any carbs in your teas?
Will you ever offer new flavors?
How should I store my teas?
Where are your teas sourced? How does this effect their purity?
Can I use hot water for your teas?
Can I use cold water for your teas?
Can I make your teas iced?
Can I make black teas iced?
Will using extremely hot or cold water make your teas less healthy?
Are your teas vegan?
Are there any calories in your teas?
Are your teas keto-friendly?
Are your teas allergen-free?
Do herbal teas have polyphenols?
How do I adjust the taste or flavor of my teas?
Health Benefits of Different Teas
Which Pique Teas Are Fasting Friendly?
Pu'er Tea - Stomach and Digestion Discomfort
Pu’er FAQs: Prebiotics & Probiotics
Ingredients & Nutritional Labels
Sun Goddess Matcha
Matcha Green Fasting Tea
Ginger Green Fasting Tea
Rooibos Vitality Elixir
Hibiscus Beauty Elixir
Ginger Digestion Elixir
White Peony
Breakfast Black
Sacred Lily Oolong
Miss Grey
Jasmine
Japanese Sencha Green Tea
Mint Sencha Green Tea
Will the licorice root in your tea increase my blood pressure?
Pu'er Black Tea
Pu'er Green Tea
Which teas contain mint?
Bergamot Fasting Black Tea
What Does "Natural Flavoring" Mean In Your Ingredient Descriptions?
Are there sugars or artificial sweeteners in your teas?
Production & Packaging
Wellness
Fasting
"Fasting" Vs. "Fasting Friendly" Teas
What's the difference between your fasting teas and your other teas?
Are all your teas safe for fasting?
What are your fasting teas and how will they help me?
When should I drink each of the fasting teas?
What is intermittent fasting and where can I find more information about it?
Why do your fasting teas cost more?
Fasting Teas are giving me stomach issues - what can I do?
Does adding stevia, sugar, sweetener, milk, creamer or half & half to my tea break my fast?
Gut Health
Which teas are good for gut health?
Will your teas help with constipation?
Do herbal teas have gut health benefits, too?
Gut Health Cheatsheet
Tea 101
Do you have any recipes?
Can I add sugar to my teas?
What are the health benefits of tea?
Negative Health Experience, Side Effects Or Reaction: What To Do
Are your products safe for women who are pregnant or breastfeeding?
Which products are safe and best for children?
How much tea should I drink to experience health benefits?
When should I drink tea?
Is my dry mouth and lips related to tea drinking?
I've just started drinking tea. How much should I drink?
All Categories > FAQ > Tracking > What do I do if my order is damaged?
We are so sorry to hear this happened!
Since we guarantee 100% customer happiness and satisfaction, in most cases, we are able to send a replacement shipment very quickly.
Before you contact us, please kindly take a photo of your damaged item(s) and send it to us at care@piquelife.com. We will forward this photo to our fulfillment center to help them prevent damages in the future.
Thank you!
